We are supporting our social housing client to recruit an experienced Independent Living Scheme Manager for an ongoing temporary assignment in the Thornton-Cleveleys area. This is a full-time role requiring occasional travel to nearby schemes.Key responsibilities:
* Deliver high-quality day-to-day tenancy management and exceptional customer service across the Independent Living Scheme.
* Carry out daily welfare checks in line with individual support plans, updating risk assessments as needed.
* Assist with lettings, sign-ups, allocations, void management and the reporting of repairs.
* Respond to and manage ASB, tenancy breaches, safeguarding concerns, nuisance issues and other incidents, working closely with colleagues and external agencies.
* Monitor customer accounts, identify arrears and support tenants to maintain successful tenancies.
* Provide practical advice and guidance around tenancy queries, housing and welfare benefits, and property condition.
* Build strong relationships with residents, families, carers and partner organisations, ensuring accurate and timely case management records.
What you'll need to succeed
* Previous experience in housing or tenancy management, ideally within an independent or retirement living setting working with older or vulnerable people.
* Experience delivering core tenancy services including lettings, sign-ups, voids, repairs, and low-level ASB management.
* A solid understanding of housing and welfare benefit processes, with the ability to offer practical support and advice.
* Flexibility to travel between schemes when required, with a driving licence, business insurance and access to your own vehicle.
What you'll get in return
* Weekly pay
* Competitive hourly rates
* Option to be paid PAYE or Umbrella
* Mileage reimbursement
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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