Overview
As a Senior Payroll Administrator, you'll provide the best possible payroll service to customers with the highest degree of accuracy. In this role you'll be at the heart of our customers payroll operations, positioned as the go-to payroll expert. You take pride in your work, show initiative by suggesting improvements that will benefit our customers, and you regularly share best practice with colleagues internally as well as with our customers. This role is vital to the success of our payroll managed services and significantly impacts our ability to build long-lasting relationships with customers and contributes toward our customer feedback score. Please note this is a fixed-term contract role for 12 months covering maternity. This is a hybrid role, working two days per week from the office and the rest remotely.
Responsibilities
* Completing and owning the payroll processing cycle for allocated customers.
* Ensuring all payroll processes and procedures are accurately documented, updated regularly.
* Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
* Receiving and recording customer enquiries and providing enhanced information in response to customer requests.
* Handling complex payroll queries escalated from the client.
Skills & Experience
* At least 3 years experience in end-to-end payroll
* Great analytical/problem solving skills
* High level of attention to detail
* Proven experience of delivering excellent customer service
Benefits & Culture
At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences. Our products are widely used by large organisations and we are the leading provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We value continuous learning, collaboration and an inclusive culture.
Benefits
* A competitive base salary
* 25 days annual leave, plus your birthday off and the option to buy additional holiday
* Private medical insurance
* Life assurance 4x salary
* Enhanced pension scheme with company contributions up to 8.5%
* A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Human Resources
Industries
* Technology, Information and Internet
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