Location: Castleford, West Yorkshire Reports To: Managing Director Salary: Up to £55,000 per annum Job Type: Full Time - 40 hours per week, Monday to Friday Are you a seasoned Operations Leader with a hands-on approach and a proven ability to drive excellence across production and software delivery? Do you take a holistic view of all outputs—ensuring every product and service delivered meets the highest standards of quality, timeliness, and customer satisfaction? If you thrive in challenging environments, champion continuous improvement, and empower teams to consistently exceed goals, we would love to hear from you! We are looking for an experienced Operations & Delivery Manager to oversee our daily operations and ensure our business is running efficiently and effectively. The ideal candidate will have a strong background in production, operations management, excellent leadership skills, and a strategic mindset to drive continuous improvement initiatives. Experience of overseeing SaaS delivery would be advantageous. The Company Cammax are a dynamic and rapidly growing SME in the transport and parking sectors, producing innovative self-service ticket and payment systems, associated software, and services. Cammax designs and manufactures touch screen kiosks at its purpose built factory in Castleford. We have a range of standard kiosks and also produce bespoke designs. We develop the software applications and customise kiosk hardware and peripherals as required. Cammax employs a nationwide team of engineers who carry out site surveys, system installation and comprehensive on-site maintenance. Cammax is excited to be part of the Modaxo family. Modaxo a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world. Key Responsibilities • End-to-end accountability for all operational activities ensuring capacity meets demand within set timeframes • Developing and implementing operational strategies to optimise productivity, reduce costs and improve efficiency throughout operational teams • Lead and guide teams in continuous improvement initiatives, fostering a culture of operational excellence across the organisation • Manage and provide leadership and strategy for operational Department Managers (Production / Warehouse / Project Management) to achieve performance goals. • The coordination of and overall responsibility for software deliverables • Work closely with the Procurement Manager to ensure excellent supplier relationship and supply chain management • Overall responsibility for organisational health and safety and HSE compliance • Oversee day to day operations including inventory and stock management, scheduling, and quality controls • Co-ordinate with Department Managers to ensure smooth processes and communication across teams for integrated product delivery • Building/Warehouse maintenance and infrastructure across 2 factory locations • Managing, motivating, and overseeing production teams at 2 facilities • Planning, organising, and scheduling orders to ensure they meet customer deadlines • Responsible for all training requirements of the production team ensuring builds are done safely and to the required quality standards • Monitor processes and implement improvements to achieve cost and time saving enhancements whilst ensuring high quality • Working closely with the technical and organisational departments to ensure smooth implementation and resolution of any issues and bottlenecks • Stock management - working closely with procurement and sales to ensure production is not affected by product shortages and delays in supply chain • Develop and implement processes for improvements, cost savings & continual improvements in production • Prepare reports and presentations on production performance, KPIs, and project updates for management review. • Line managing 5 direct reports and approximately 10 indirect reports. Skills, Knowledge & Experience • Extensive experience as an Operations Manager / Head of Operations within a production environment is essential • Demonstrable success in implementing operational strategies and continuous improvement initiatives is essential • Experience within the SaaS industry is advantageous • Experience of overseeing software deliverables would be advantageous • Excellent written and verbal communication skills with the ability to interact effectively across all levels of the organisation • People leadership, development and coaching of team members is essential • Strong financial acumen with experience managing budgets and cost control • Deep understanding of KPIs and the ability to produce reports • Strong understanding of health and safety standards and HSE regulations is essential Qualifications • IOSH certification would be advantageous but not essential Benefits • Competitive salary • Pension scheme • Discretionary bonus scheme • 25 days holiday plus bank holidays • Buy and sell holiday scheme • Flexible working arrangements • Opportunity to take part in regular social events outside of work • Opportunity to make a significant impact in a rapidly growing business • Access to experienced peers both locally and across the globe as part of the Modaxo family – all with a view to helping you grow your career and perform at your best! As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. This role is an office and site based role. We do however offer the flexibility to work from home on Fridays once the successful candidate’s knowledge base has grown sufficiently. There may be an occasional need to work from the office on Fridays if required by the business. Occasional travel to other European and global locations may be required.