We are looking for enthusiastic Pension Customer Service Agents with a passion for customer service to support pension customers on the phone with their account enquiries. You will be responsible for providing a positive experience and working to resolve their queries over the phone and email as well as completing administrative activities.
This is a great opportunity to join the pension industry, and further your experience in customer services whilst working from the friendly office in central Liverpool.
What youll be doing as Pension Customer Service Agent:
* Manage inbound calls to discuss any enquiries they may have relating to their pension account.
* Provide a clear and efficient response within company guidelines that always puts the customer first.
* Providing updates and information where applicable around their pension product such as valuations, transfer progress, and balance.
* Spotting potential complex queries / complaints and raising these internally to ensure a swift resolution.
* Updating the client database with all key information acquired from the call.
What were looking for in a Pension Customer Service Agent:
1. Experience within customer service ideally telephone based.
2. Excellent interpersonal and empathy skills to really connect and make a positive experience on each interaction.
3. Understanding of mathema...