Join our dynamic and fast-growing legal practice as a Customer Experience Manager at PM Property Lawyers.
We pride ourselves on delivering exceptional legal services to our clients through a team of dedicated professionals who value integrity, excellence, and client satisfaction.
Proddow Mackay Solicitors LLP, part of the PM Law Group, provides a wide range of legal services across multiple business units on a national basis. With over 30 years of experience, we are advocates, strategists, and innovators committed to delivering outstanding legal services.
We foster a culture of inclusivity and personal development, offering opportunities for our employees to shine and flourish. We invite you to be part of this environment.
As our Customer Experience Manager, you will oversee and enhance the customer journey for both new and existing clients, ensuring positive experiences at every touchpoint. Your responsibilities include analyzing customer feedback, identifying improvement areas, and implementing strategies to boost satisfaction and loyalty.
You will also manage the customer experience team daily, oversee client complaint handling in compliance with regulatory and statutory requirements, investigate concerns, identify root causes, and implement solutions to prevent recurrence. Additionally, liaising with the Legal Ombudsman and preparing reports on complaint trends for senior management and the PM Law Group Board will be part of your role.
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