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Warranty Claims Engineer, London (Croydon)
Client:
Location: London (Croydon), United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Department: Warranty
Location: Croydon – Hybrid
Bonus: £1,545 performance bonus
Start Date: June/July
The Role:
In this role, you will handle Warranty and Serviceplan claims for multiple automotive manufacturers via our online claims portal. You will communicate directly with our client’s retailer network, supporting the warranty claims process from start to finish. Using your technical expertise, you will approve or decline claims based on received information and warranty policy terms. You will respond to inbound and outbound calls from retailers, customers, and internal teams to provide technical support and ensure smooth claim management.
You will ensure a professional, proactive approach to assessing claims while adhering to company procedures and treating customers fairly. Your role will contribute to delivering outstanding customer experiences in line with our business partners' contractual agreements, working collaboratively to achieve Allianz Partners’ Vision and Mission.
Hours:
37.5 hours per week, shifts between 9 am and 5:30 pm, Monday to Friday.
Responsibilities:
* Ensure warranty claims are valid and meet the terms of the Approved Used Warranty programme.
* Manage claims proactively with excellent customer service, ensuring timely and cost-effective resolution.
* Monitor claims to ensure timely service delivery and keep customers informed.
* Handle all calls politely, efficiently, and proactively.
* Ensure retailers follow claims procedures and self-authority limits.
* Identify potential recoveries from third parties.
* Apply technical knowledge effectively and stay updated on automotive brands.
* Share product and technical updates with colleagues.
* Handle regulated complaints within FCA guidelines.
* Manage complaints within authority limits and provide reports as needed.
About You:
* Strong understanding of motor vehicle technology and technical qualifications (e.g., City and Guilds Motor Vehicle Technician).
* Solid knowledge of motor vehicle warranty and technical expertise.
* Proficient in Microsoft Office and online systems.
* Excellent verbal and written communication skills.
* Confident interpersonal skills to engage with retailers, clients, and customers.
* Experience in a warranty department is advantageous.
* Educated to GCSE level or equivalent, including English and Maths.
* Training: Comprehensive training and development opportunities.
* Pension Scheme: Company contributions towards your future.
* Private Medical Cover: Available after 12 months.
* Annual Leave: Competitive entitlement, with extra days for long service.
* Flu Vaccination & Eye Care Vouchers: Annual health benefits.
* Discounts: On Allianz products and high street/online retailers.
* Performance Bonus: Based on performance.
* Roadside Assistance: Free after 6 months of probation.
* Interest-Free Season Ticket Loan: After probation.
* CSR & Volunteering: Paid days after 12 months.
* Employee Assistance Programme (EAP): 24/7 confidential support from day one.
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