Job DescriptionTo undertake ICT Technical tasks required in the support, implementation and maintenance of ICT platforms and systems.To provide the highest standard of customer service and assisting customers to access ICT support services, via self-service, email, and telephony. To provide technical support to users of the Service including:
1. Set up end users desktop workstations and peripheral equipment
2. Set up and maintain local and wide area network equipment
3. Set up network features for end users to connect to the Council’s corporate data network using agreed standards, to provide and error-free outcome.
4. Investigate service requests or incidents assigned by the ICT Team Leader/ ICT System Administrators following agreed guidelines and procedures.
5. Resolve reported calls to the IT Service Desk relating to specific hardware or operating systems using appropriate tools and equipment.
Please note this is a fixed term post for 18 months from start date. RequirementsYou can view the application pack below which contains the job profile outlining the skills, experience and knowledge required for this job. You can also find our recruitment privacy notice and a general information pack about Clackmannanshire Council. Clackmannanshire Council is currently promoting the recruitment campaign “Get into Care for Adult Care”. Further documents can be viewed below – these do not relate to the job advertised. Clackmannanshire Council welcomes applications from everyone and we value diversity in our workforce. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. For this vacancy, we would welcome applications from ethnic minority groups, who are currently under represented in our workforce. Clackmannanshire Council operates a flexible hybrid approach for those roles that allow this type of working. Attendance at the office will be required to meet the needs of the business and for example to build team and stakeholder relationships. The exact pattern of working will be agreed with you as part of the recruitment process. Clackmannanshire Council is a living wage accredited employer. Should you have difficulty applying for a job online please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post. Please note that if you are selected for interview you will be notified by e-mail. Please click this link to view a short video on what is expected when completing application forms for Clackmannanshire Council - https://www.youtube.com/watch?v=LXaasgoGqmw There may be an opportunity for you to seek permission to apply for this position on a secondment basis. Applicants should ensure they read the secondment policy on Connect which can be accessed here and seek agreement from their service prior to applying.