We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving KPIs such as sales and conversion.
For a detailed overview of this role, see the attached job description at the bottom of this advert.
About The Role
What You'll Be Doing
* Consistently deliver excellent service and role model this to the store team.
* Create a diverse and inclusive environment where all team members feel valued.
* Foster a wellbeing culture in-store by being a direct line of communication for the team.
* Manage store operations confidently across all areas, including product and operations.
* Support the People & Service Manager to enhance the customer experience across service, people, visual, and operational aspects.
* Empower the team to deliver the best customer experience by prioritizing customer needs in decision-making.
* Understand and utilize commercial tools to drive store actions.
* Take accountability for KPIs such as sales, stock loss, payroll, conversion, and customer feedback.
* Assist in managing store compliance with health & safety standards.
* Support the development of a motivated and engaged team that feels recognized for their contributions.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and aware of current trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve goals.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and aim to create the best customer journey.
Things To Consider
* Fast-paced environment requiring adaptability and multitasking.
* Ability to analyze customer feedback and sales data to improve store performance.
* Strong emotional intelligence for managing a diverse team.
* Hands-on involvement in product movement, floor resets, and layout adjustments.
* Weekend and holiday work during busy periods.
* Effective time management to meet deadlines.
* Leadership skills to foster a positive team culture.
This Is For You
Join a diverse, talented team proud of their work. We offer opportunities for progression and a supportive environment to start your career with River Island.
What We Offer
* Generous 50% staff discount and uniform allowance.
* Various discounts, benefits, financial advice, and wellbeing support through Reward Gateway.
* Support programs including Kindness Cupboards and partnership with the Retail Trust.
* Family support including enhanced maternity, paternity, adoption, and fertility benefits.
* Give as you earn scheme, 'Giver Island' day, and matched funding.
* Focus on career progression with training and qualifications.
* Bonus scheme and private pension plan.
* Paid holidays: 28 days UK / 30 days ROI, with options to purchase additional days.
Keeping You Safe
We are committed to safeguarding all employees and promoting British Values, including democracy, rule of law, and mutual respect. We welcome applications from diverse backgrounds and consider flexible working requests unless operational needs prevent it.
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