Salary: £36,000 - 38,000 per year Requirements: Degree or equivalent in IT, Computer Science, or similar Strong SQL knowledge (essential) Experience with Linux systems and tools (essential) Solid troubleshooting and analytical skills Excellent communication—both written and verbal Ability to work independently and take initiative Java support/development (nice to have) XML, PL/SQL, MySQL, Oracle, Bash (nice to have) Experience in a commercial support or warehousing environment (nice to have) Responsibilities: Delivering 1st line technical support via the IT Helpdesk Taking ownership and tracking incidents, troubleshooting, and resolving issues Diagnosing software, system, and hardware-related problems Escalating complex issues and supporting 2nd line investigations Analysing system reports to identify improvements Creating and maintaining knowledgebase articles Communicating confidently with customers in high-impact situations Collaborating with international teams to ensure system performance Occasionally visiting customer sites when remote resolution isnt possible Technologies: Bash Hardware Support Java Linux MySQL Oracle SQL XML More: We are a global leader in intralogistics, seeking an IT Application Support Technician to be part of our high-impact support team that powers cutting-edge warehouse automation across Northern Europe. This full-time remote position offers opportunities to learn and develop your skills while working with advanced automation systems. We value collaboration and provide a dynamic work environment where you can make a tangible impact on real-world, large-scale systems. The role includes a rotating shift pattern with salary ranging from £36,000 to £38,000, depending on experience. last updated 16 week of 2026