Job Description
* Understand and build effective and efficient schedules around our clients and Care Professionals.
* Prepare schedules accounting for travel time, holidays, training and last-minute changes.
* Be responsive to changes in the schedule and liaise with relevant team members to resolve and ensure a positive experience or clients and Care Professionals.
* Liaise with client services team and match our Care Professionals to new / existing clients and arrange shadow visits and introductions.
* Ensure schedules are matched to the client needs to provide consistency of Care Professional and service.
* Develop excellent relationships with both clients and Care Professionals to enable and support positive outcomes for both.
* Meet on a weekly basis with the recruitment team to plan current and future staffing levels.
* Work in partnership with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
* Create and update all client and Care Professionals information on our internal IT Systems
* Carry out any other duties deemed necessary for the successful operation of the business.
* Participate in the on-call rota on a monthly basis,
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications
* Experience of working in the care at home sector, preferable in a scheduling role but not essential.
* Good working knowledge of IT systems with experience of Microsoft Office and scheduling software with the ability to quickly learn and adopt new technologies.
* Highly resilient with a positive outlook to resolving issues in a demanding environment
* Strong verbal and written communications skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Possess an attention to detail with the ability to multi-task
* Logical and analytical with the ability to work on own initiative and meet deadlines.
* Due to the need to travel to support clients and Care Professionals in the field, a full UK driving license and access to a reliable vehicle are required
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
The benefits:
* 25 hours per week (09:30-14:30) Monday-Friday
* £18,270 (£25,578 pro-rata)
* Bonus scheme.
* Paid business mileage.
* 25 days holiday plus public holidays.
* Auto-enrolled company pension.
* Opportunities for training and development.
* Become part of a growing organisation and work for one of the world's leading homecare providers.
We encourage applications from all sections of the community as we want to reflect the areas in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to PVG.