The Vacancy
Pro Insurance currently have some new opportunities for Trainee Claims Technician to join our Legacy Claims Team, processing claims in support of an existing client.
Pro operates a hybrid working model and the majority of this role will be working from home with travel to your local hub in Glasgow, Liverpool or Horsham on a weekly basis post training and other locations as and when required.
Purpose of Role & Responsibilities
* Reporting to the Legacy Claims Team Leader, the Trainee Claims Technician will be trained to handle a caseload of EL/PL disease claims, to include the following:
o NIHL
o HAVs
o RSI
* Manage all diaries and post within the agreed SLAs
* Liaise with solicitors and brokers
* Develop effective business relationships internally and externally
* Maintain accurate records for auditing and regulatory purposes
* Identify potential fraud
* Proactively support the team in their achievements and overall business objectives
* Represent Pro in a Professional manner to both peer and potential marketplace acquaintances
Skills and Experience
* A technical background relating to EL/PL or industrial disease claims is preferable but claims handling experience from any background is advantageous
* Effective written and verbal communication skills
* Numeric with excellent attention to detail
* Experience using MS Office including Word, Excel, Outlook and MS Teams is required
* Adaptable to change
* Strong relationship building skills with a professional and approachable manner
* Ability to work towards Service Level Agreements with accuracy