Are you a natural motivator who thrives in a fast‑paced, people‑centred environment? Do you want to make a real difference to communities across Pembrokeshire? Moxie People are currently on the lookout for an experienced Customer Service Leader, or experienced Customer Service advisor, for a 3 month contract in Pembrokeshire. What's in if for you? Salary between £30-31,000 25 days bank holidays Flexibility to work from home part two days per week About the Role Coaching, motivating, and developing agents to deliver exceptional service. Ensuring enquiries are handled efficiently, empathetically, and in line with our values. Using data, feedback, and quality checks to help your team shine. Stepping in when needed to guide resolutions and maintain high standards. Identifying opportunities to streamline and enhance the customer journey. What We're Looking For A confident, positive leader who brings out the best in others. Experience in customer service, ideally in a charity or housing environment. Strong communication skills and a calm, solution‑focused approach. Someone who can balance people leadership with operational oversight. A passion for delivering fair, respectful, and responsive services to the community. What's in it for you? A supportive, values‑driven organisation making a real impact in Pembrokeshire. Opportunities for professional development. A collaborative team culture where your ideas and initiative are welcomed. For more information click 'apply' or get in touch with Stevie @ Moxie People today! INDALL