Role Overview
To ensure the highest standard of guest care and welcome are demonstrated at all times.
Duties and Responsibilities include:
* Ensure team provides an effective, efficient service at all times to standards in line with company procedures
* Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
* Ensure team are aware of hotel availability and use every opportunity to maximize room sales
* Be fully conversant and able to operate the hotel front office system
* Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
* Ensure that quarterly targets set by your line manager are adhered to
* Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
* Complete any reasonable duties at the request of Line Manager/ General Manager
* Take part in any training and development activities as required
* Inspect front and back of reception for cleanliness
* Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
* Ensure total confidentiality is observed in the execution of your duties
* Duty Manager Responsibilities
* Maintaining building cleanliness
* Proactive regarding bedroom allocation
* Lost property handling
* Complaint Handling
What's in it for you?
* Special rates and discounts in our hotel.
* Company Pension
* Employee Assistance Programme
* On Shift Meals Provided
* Free Parking
Job Type: Full-time
Pay: £27,500.00 per year
Benefits:
* Employee discount
* Free parking
Experience:
* Hotel: 2 years (required)
* Supervising: 2 years (required)
Work Location: In person