Join the team at our site at Bank Park, Sheffield – Where Your Purpose Has Real Impact
The Bank Park Group continues to expand across the UK, strengthening our commitment to fair, transparent, and intelligent parking management. We are now seeking a motivated, detail-driven Case Administrator to support our appeals and case management function.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to build a career within a supportive team that lives by the VISTA values:
* Visionary – Think Forward
* Intentional – Act with Purpose
* Synergy – Be Brilliant, Together
* Tenacity – Stay Switched On
* Accountability – Own It
Role Purpose
As a Case Administrator, you will play a vital role in delivering a fair, consistent, and customer-focused approach to the administration and handling of Parking Charge Notice (PCN) appeals and correspondence.
Your work ensures accuracy, transparency, and trust—reflecting our commitment to high standards and excellent service across the organisation.
Key Responsibilities
Visionary (Think Forward)
* Champion a forward-thinking approach by identifying opportunities to improve appeal processes and customer engagement.
* Use multiple systems confidently, supporting the transition toward smart, tech-enabled case handling.
Intentional (Act with Purpose)
* Review, assess and process PCN appeals promptly, accurately and fairly.
* Respond to requests for information and enquiries received by Intelli-Verse, email, post, or external partners.
* Maintain accurate, organised, and complete records of all correspondence and case actions.
Synergy (Be Brilliant, Together)
* Work closely with the Administration Manager and other internal teams to resolve issues proactively.
* Build positive working relationships with external partners such as debt recovery agencies to ensure PCNs are managed appropriately.
* Support colleagues by sharing knowledge, ideas, and improvements to enhance the overall customer experience.
Tenacity (Stay Switched On)
* Manage a varied workload, balancing deadlines and priorities with resilience and focus.
* Investigate queries thoroughly, ensuring all information is accurate and decisions are well-reasoned.
* Adapt quickly in a changing environment while maintaining a positive and dedicated approach.
Accountability (Own It)
* Ensure all actions comply with legal and regulatory requirements associated with PCNs.
* Take responsibility for completing tasks to a high standard, including escalations when required.
* Deliver a professional and respectful customer service experience, even when handling challenging cases or complaints.
Skills & Experience
Essential
* Strong written and verbal communication skills
* Excellent attention to detail
* Ability to work independently and manage your own workload
* Proficiency with standard computer applications and comfortable learning new systems
* Previous administrative experience
* High level of integrity and reliability
Desirable
* Understanding of parking regulations (training will be provided)
* Interest in technology or digital systems
Working Hours
* Full-time, Permanent
* Standard 8-hour shift pattern (details provided at offer stage)
* Probationary period applies
Benefits
* 28 days annual leave (including 8 bank holidays) – these must be used within the holiday year
* Pension scheme
* Reimbursement of authorised work-related expenses (with receipts)
* On-site parking
* Supportive and friendly team environment
* Opportunities for development and career growth
Legal Requirements
* You must have the legal right to work in the UK to apply for this role.