Job Description Insurance Account Handler Location: Birmingham Working Pattern: Monday to Friday (Hybrid / Flexible working options available) Employment Type: Full Time, Permanent Salary: Competitive basic salary bonus structure The Opportunity An opportunity has arisen for an Insurance Account Handler to join a leading independent insurance brokerage. Working Monday to Friday with no weekend requirements, this role offers a competitive salary, a generous bonus structure, and the opportunity to develop your career within a growing and supportive insurance group. Flexible and hybrid working arrangements are available, and the business welcomes applicants from a wide range of backgrounds. The Role As an Insurance Account Handler, you will support a designated portfolio of clients and act as their key day-to-day contact. You will build strong client relationships and provide support with queries, policy changes and general insurance servicing. This is an excellent opportunity for someone who enjoys customer service, relationship management and client engagement. Key responsibilities include: Supporting and servicing an existing portfolio of insurance clients Acting as the first point of contact for client enquiries Building strong relationships and delivering excellent customer service Managing policy documentation and assisting with renewals and mid-term adjustments Working closely with colleagues to ensure clients receive a high level of service About You We’re looking for someone with insurance industry experience and a positive, proactive approach. The ideal candidate will demonstrate: Experience working within the insurance industry Strong communication and relationship-building skills A proactive mindset with the ability to use initiative A willingness to learn and develop within the industry Confidence speaking with clients via phone and face-to-face A collaborative and positive team approach High levels of integrity and professionalism within a regulated environment Professional qualifications such as CII or ACII are supported and encouraged. Contact Expert: Scott Norton-Ashley, Senior Regional Consultant on 0117 911 3730 or 07458 162854 Email: admin@lawesgroup.co.uk