Job Description
Operations and Guest Experience Director
Competitive Salary + Benefits
Newbury Racecourse is an award-winning sporting venue with a multi-functional site playing host to more than 30 racedays a year plus a wide range of other events including concerts, conferences and exhibitions. We are also home to a 36-bedroom hotel, The Lodge and a leading children’s nursery, Rocking Horse Nursery.
We have an exciting new opportunity for an experienced individual to take up the role of Operations and Guest Experience Director. This is a pivotal appointment for a qualified and talented professional to join our leadership team and play a key role in the success of the racecourse, taking responsibility for all raceday and non-raceday operations along with commercial development of our on-site hotel.
Reporting into the Chief Executive, the successful candidate will ensure delivery of a first-class venue and customer experience, whilst ensuring excellent and consistent health and safety standards.
The role will encompass full control of:
* Event and raceday operations - strategic event coordination to ensure the delivery of a safe, firstclass event
* Line management of the Operations Manager, Hotel Manager and QSHE Coordinator
* Leading on our customer experience strategy
* Health and Safety, ensuring the business remains best in class and fully compliant with all regulations and legislation
* Budget management and reporting
* Management of the following areas: Cleaning, Traffic, Stewarding and Security
* Overseeing the management and commercial development of the on-site hotel
You will need:
* Significant depth of experience and demonstrable success in operational planning
* A successful track record of events delivery within a comparable venue, with detailed knowledge of crowd dynamics
* Detailed understanding of Health and Safety management supported by appropriate qualifications
* Outstanding communications skills, natural ability to engage with and manage senior stakeholders (both internal and external)
* Dynamism and presence, ability to act as an ambassador for the racecourse
In return we offer a competitive salary and attractive benefits scheme including;
* 25 days holiday per year + Bank Holidays + days in lieu for weekend racedays worked
* Free annual membership to the Racecourse
* Reduced rate childcare at the Rocking Horse Nursery on-site
* Contributory pension scheme matched up to 5%
* Private healthcare scheme
* Life assurance scheme
* Discounted Health Club membership
* Opportunities for training and career growth
To apply please email your CV and covering letter including current remuneration details to Hugh Nickerson at Conundrum search@conundrum.co.uk
All direct and third party responses will be forwarded to Conundrum.