Call Centre Rep
Location: Twickenham
Monday - Friday: 8.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)
Basic salary: £22, 000 per annum plus uncapped commission ( £30,000 OTE with possibility for more with uncapped commission)
Location: Twickenham (TW1 1ER)
The Role & Responsibilities:
* Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT's and recalls. Responding to any questions or queries.
* Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
* Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
* Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookings
* Making follow up calls after service visit
* Calling lapsed customers and chasing service reminder bookings
The Person:
* Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).
To be successful for this role you will need:
* Previous experience in Customer Service / Reservations / making bookings advantageous.
* A polite and friendly personality
* Ability to work well under pressure
* Excellent telephone manner
* Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
* Exceptional communication skills
* A strong focus on customer satisfaction
* Good administration and organisation skills
* Ability to negotiate and influence situations
* Basic understanding of how a vehicle works
Benefits:
* 30 days annual leave increasing on tenure ( including bank holidays)
* Eyecare Vouchers
* Loyalty & Long Service Awards
* Life Insurance (after qualifying period)
* Car Leasing Scheme (after qualifying period)
* Workplace Pension Scheme
* Discounts on car purchases / repairs / parts
* Ongoing training, both in-house and with the manufacturer
* Private health insurance
* Free pension transfer
* Cycle to work scheme
About Currie Motors
At Currie Motors, we are a family-owned, fourth-generation dealership group with over 80 years of automotive excellence and more than 50 years in the UK. As a business that has been passed down through generations, we take pride in our strong reputation for delivering exceptional customer service.
With a legacy built on trust, innovation, and teamwork, we offer our employees ongoing training, career development opportunities, and a supportive workplace culture. Our diverse team, made up of professionals from various backgrounds, is at the heart of our success.
If you're looking to grow your career with a well-established and forward-thinking company, Currie Motors is the place for you
Job Type: Full-time
Work Location: In person