Job Title: Customer Service Representative 1 (Temp), Port Talbot
Job Details:
* Client:
* Location: Port Talbot, United Kingdom
* Job Category: Customer Service
* EU work permit required: Yes
* Job Reference: 95f722a90d94
* Job Views: 9
* Posted: 26.04.2025
* Expiry Date: 10.06.2025
Job Description:
Working at Freudenberg: We will wow your world!
Responsibilities:
* Be the first point of contact for customer queries related to sales, execution, installations, and communications.
* Build and maintain strong relationships with internal and external customers.
* Resolve customer claims and complaints fairly, effectively, accurately, and timely, in accordance with consumer laws.
* Collaborate with other departments to execute orders.
* Monitor and track lead-time, order/production status, and keep customers updated.
* Provide status updates upon request.
* Assist in developing improvement plans based on customer feedback.
Qualifications:
* Proven customer support experience, preferably within a manufacturing environment; experience in oil and gas is desirable.
* Excellent IT skills; proficient in Microsoft Suite.
* Strong verbal and written communication skills, with excellent interpersonal skills.
* Proven ability to meet targets and deadlines, and work well under pressure.
* Detail-oriented, capable of working with figures, calculations, and technical drawings.
* Ability to read and understand technical drawings is desirable.
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