About the job
Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.
The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software. The post is for an average of 28 hours per week and is subject to night time and weekend enhancements.
What We Are Looking For From You
The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional information
This is a temporary post ending on 31/3/2026.
For an informal discussion after reading the job description, please contact Huw Parry-Evans, Huw.Parry-Evans@Cardiff.gov.uk.
This post is subject to a Disclosure and Barring Service Standard check.
This post is part time and will work 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
A knowledge of Welsh would be an advantage.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be held face to face and may include an additional task.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
* Application Guidance
* Applying for jobs with us
* Behavioural Competency Framework
Additional Information:-
* Recruitment Pack
* Employee Charter
* Recruitment of Ex-Offenders
* Privacy Notice
Job Category Communities
Department People & Communities
Working Pattern/Contract Type Part Time Temporary
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