Job Title: Control Room Operator
Pay Rate: £13.60 p/h
Shift Pattern: Week 1 - Mon (1700-0600), Tue (1700-0600) Wed - OFF, Thurs - OFF, Fri (1700-0600), Sat (1700-0600), Sun (1700-0600). Week 2 - Mon OFF, Tue OFF, Wed - (1700-0600), Thur (1700-0600), Fri - OFF, Sat OFF, Sun OFF
Job Objectives:
-Responding to alarms in a timely and accurate manner
-Customer service and good knowledge of Microsoft applications
-Hit Daily KPIs
-Individual KPIs
-Incident reporting on alarms
Main Duties:
-Managing incoming and outbound calls in an timely and efficient manner
-Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
-Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
-Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
-Ensuring correct procedures processes are adhered to.
-Working as part of a team to achieve operational expectation.
-Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
-Carry out proactive monitoring for specific clients and further adhoc tasks (Camera checks, audio checks)
-Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
-Previous switchboard/call centre experience
-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
Essential
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
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