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Dynamics crm support consultant

Grimsby
Cognitive Group | Part of the Focus Cloud Group
Support consultant
Posted: 4 October
Offer description

Overview

Dynamics CE & Power Platform Talent Consultant Supporting MS Partners and Transformative Services in harnessing the full capabilities of D365…

I am supporting a Leading Microsoft Solutions Partner delivering impactful transformations to both the Public and Private sector, actively growing their support desk with a D365 CRM Support consultant.


Responsibilities

* Dynamics 365 CRM expertise - proven experience supporting and administering D365 CRM, including case management, workflows, reporting, and security roles
* Power Platform knowledge - hands-on experience with Power Automate, Power Apps, and Dataverse
* Microsoft 365 integrations - familiarity with Outlook, Teams, and SharePoint to enhance collaboration
* Problem-solving & troubleshooting - strong analytical skills to identify, diagnose, and resolve issues effectively
* Documentation & communication - ability to produce clear user guides, troubleshooting resources, and communicate with clients professionally across multiple channels
* Data security & compliance - understanding of role-based access and safeguarding client data
* Service mindset - organised, detail-focused, and committed to delivering high-quality client support

An opportunity to work in and around an experienced team of Developers, Architects and Project managers across the D365 CE ecosystem, with the future prospect of gaining enough experience to transition into technical delivery!

Note: sponsorship will not be provided for this position.


Seniority level

Not Applicable


Employment type

Full-time


Job function

Consulting


Industries

Technology, Information and Media

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