Chilly's Greater London, England, United Kingdom
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Chilly's Greater London, England, United Kingdom
Join to apply for the Social Media & Community Manager role at Chilly's
We're looking for a Social Media & Community Manager to amplify our battle against single-use plastics. Since 2010, we've been disrupting the status quo—building a movement of urban creatives who choose reusable over throwaway culture.
You won't just be posting content—you'll be cultivating a community that shares our disruptive vision and accelerating the adoption of reusable products through authentic social
Since day one, our mission has remained unchanged: accelerate the adoption and everyday use of reusable products. Our community of urban creatives demand authentic brands that deliver both style and substance—from trend-driven culture enthusiasts to performance-focused achievers to design-conscious minimalists.
This role is about connecting with our audience where they spend their time, building genuine relationships that drive meaningful change.
Must have experience & Skills
* 3-5 years of social media management experience, ideally with lifestyle or design-focused brands
* Proven track record of building engaged communities, not just follower counts
* Strong understanding of our target demographic—urban creatives who value quality, design, and cultural capital
* Experience working with UGC and identifying authentic brand advocates
Mindset & Approach
* Natural ability to spot and create shareable moments without following obvious trends
* Confident communication skills that reflect our distinctive brand personality
* Collaborative spirit—you understand that the best content comes from cross-functional teamwork
* Passion for sustainability and reusable products, but an understanding that guilt-tripping doesn't drive change
Nice to have
* Experience in the lifestyle, design, or outdoor/active lifestyle sectors
* Knowledge of urban creative culture and the spaces our audience frequents
* Basic content creation skills (photography, video editing)
* Understanding of how social drives ecommerce performance
Working closely with our Senior Marketing Manager and Ecommerce team, you'll own the day-to-day management of our social presence while building a thriving community of brand advocates.
This isn't a role for trend-followers. It's for someone who creates their own moments and builds genuine connections with our rebellious, design-obsessed audience.
What You'll Be Doing
Community Building & Engagement
* Cultivate authentic relationships with our urban creative audience across Instagram, TikTok, YouTube Shorts, and emerging platforms
* Drive meaningful conversations that ladder up to our mission—not just vanity metrics
* Identify and nurture brand advocates within urban creative communities
Content Creation & Curation
* Work with the Senior Marketing Manager to develop content briefs that reflect our disruptive, authentic, and obsessive brand personality
* Source and curate user-generated content that showcases real customers using Chilly's products in their active urban lifestyles
* Ensure all content maintains our distinctive tone of voice—rebellious but relatable, confident but humble
* Manage day-to-day posting, community management, and real-time engagement across all social platforms
* Adapt content and messaging for each platform while maintaining brand consistency
* Stay ahead of algorithm changes and platform best practices
* Partner closely with the Ecommerce team on organic content that supports paid social campaigns
* Provide regular performance insights that connect social engagement to our broader mission
* Work cross-functionally with Product and Marketing teams to amplify launches and campaign.
The type of person we’d like to work with:
At Chilly’s, we’re united by a set of values that guide our unique way of working.
They are:
* Lead the Change -To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
* Less but Better -We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
* Ambitiously Collaborate -We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
* Find a Way -We don't accept "can't be done." We find solutions that others miss.
* Consumer Obsessed -Everything we do starts and ends with understanding our consumers and delivering what they actually need.
What we offer:
Chilly’s have a fantastic London office near Old Street. We believe in flexibility and value collaboration, and we currently working in a hybrid pattern, 3 days (Monday, Wednesday and Thursday) per week in our office and the rest of our week remotely.
* Holiday: 25 days plus 1 day for your birthday
* Bupa cash plan and Bupa healthcare
* Life Insurance with YuLife
* Employee discounts on all Chilly’s products
* A range of benefits, discounts and deals through our ‘perks at work’ initiative
* Development to support your growth with Chilly’s
* Physical and mental wellbeing support
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Marketing and Sales
* Industries
Retail
Referrals increase your chances of interviewing at Chilly's by 2x
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