About Beyonk Group
Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full‑scale growth partner, we combine industry‑leading booking and ticketing software with powerful marketing services and data‑driven insights—helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners’ websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations—from family attractions to major farm experiences—reach millions of new visitors every year. We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast‑paced, collaborative, and ambitious environment. It’s an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world.
The role
As a Customer Support Associate at Beyonk, you’ll be the person behind the consistently outstanding reviews our platform receives—customers calling our support "exceptional, responsive and friendly." This is a pure support role: you’ll spend most of your day in our inbox and chat tools, helping clients get unstuck and succeed with our platform.
What You’ll Do
* Own the inbox: answer incoming tickets, emails and chats with accuracy, speed and warmth.
* Problem‑solve deeply: recreate issues, explore account setups, and spot patterns to get to the real root cause.
* Turn complexity into clarity: explain the product simply and confidently, even to non‑technical users.
* Guide toward best practice: suggest cleaner setups or approaches when they reduce confusion or improve results.
* Collaborate internally: flag bugs, provide clear reproduction steps, and work with product/engineering when needed.
* Maintain our reputation: deliver support that’s consistently fast, calm and human; protect the standard our 5‑star reviews highlight.
What We’re Looking For
* Tech‑savvy: pick up new tools quickly and enjoy figuring out how systems work.
* Emotionally intelligent: recognise how someone feels—not just what they ask—and respond with calm, thoughtful clarity.
* Support‑first mindset: genuinely enjoy spending most of your day helping customers.
* Empathy + precision: read between the lines and reply in a way that’s both human and accurate.
* Excellent communicator: clear writer, friendly tone, able to make technical steps simple.
* Curious investigator: don’t guess or rush; test, verify, and confirm before replying.
* Organised under volume: prioritise, manage a busy queue, keep tickets tidy, and always close the loop.
* Customer‑facing experience: could be SaaS, hospitality, retail or similar—have handled difficult customers without panicking.
* Self‑motivated & remote‑ready: manage your own pace, focus and energy well from home.
* Commercially aware: not a sales role, but know when a high‑value customer’s concern needs escalation.
* Up for hybrid, flexible work: attend our London office twice a week, and be ok with occasional (compensated) weekend and evening work.
Why Beyonk?
Join us at the early stages of an exciting new chapter for Beyonk Group. We’re growing fast—expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we’re building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You’ll see the impact of your work every day—in the tickets sold and the photos and reviews shared by visitors enjoying experiences at our clients’ sites. We’re a lean team where every role matters and every voice counts. You’ll help shape key goals with the freedom, trust and support to make things happen. Roles here aren’t rigid—take on projects beyond your title, learn as you go, and see the tangible results of your work. The people who thrive at Beyonk love that autonomy and breadth; they enjoy figuring things out, wearing different hats, and building things that last. And while we take the work seriously, we have fun doing it. Our London office is guarded by a life‑sized alpaca named Elsa, there’s a steady flow of sweet treats, and the occasional questionable costume for "content purposes".
Equal Opportunity Employer
Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.
Location
London, England, United Kingdom
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