Job Overview
CloudPay is looking for an experienced and proactive Ireland Payroll Supervisor to oversee and lead a team of payroll professionals within a bureau environment. The role ensures the accurate and timely delivery of end‑to‑end payroll services while maintaining high customer satisfaction and team performance.
The successful candidate must already be living in the UK, have full eligibility to work in the UK and the company will not sponsor a work visa for this position.
Main Responsibilities
* Lead, mentor, and motivate a team of payroll professionals, ensuring their development and performance.
* Conduct regular one‑on‑one meetings, performance reviews, and team check‑ins.
* Guide on complex payroll issues and ensure the team adheres to company policies and legal requirements.
* Provide payroll system training and guidance on annual updates to the new team members.
* Oversee the end‑to‑end payroll process, including data collection, processing, reporting, and reconciliation.
* Ensure the accurate and timely completion of Irish payrolls.
* Act as a point of escalation for client queries, ensuring issues are resolved promptly and professionally.
* Foster strong relationships with clients, ensuring satisfaction and retention. Attend monthly client calls and follow up on queries.
* Continuously review payroll processes to identify inefficiencies and lead improvements.
* Stay updated on changes in payroll legislation and industry trends, ensuring compliance.
* Utilize analytics to review team member and client performance and lead improvements where required.
* Ensure clients and team members work in line with agreed calendar deadlines.
Experience and Qualifications
* Proven experience in managing an end‑to‑end Irish/Ireland payroll process within a bureau environment.
* Knowledge of payroll systems, regulations, and best practices.
* Strong analytical skills and attention to detail, time management and multi‑tasking skills.
* Proactive, solution‑focused approach to challenges, with the ability to share information and interact positively with others.
* Excellent interpersonal and communication skills, with the ability to liaise effectively with clients and stakeholders.
* Leadership experience, with a track record of managing and developing teams (consideration for experienced payrollers seeking a supervisor role).
* Passion for continuous learning and staying updated on payroll trends and legislation.
* A CIPP diploma in payroll management is advantageous.
About You and Our Core Values
* Taking ownership, working with integrity and respect.
* Being a team player is key to our culture.
* Solution and customer focused.
* Great initiative with the goal for excellence in achieving results.
* Dedicated to developing and always looking for continuous improvements.
* Be creative, be committed, be engaged and enjoy what you do.
Benefits and Compensation
* Competitive Salary
* Competitive vacation allowance
* Calm app
* WFH Allowance
* Life Assurance
* Private Medical Insurance
* Cycle to Work Scheme
* EAP
* Eye Tests & Glasses Contribution
* Simplyhealth Enhanced Health Plan
* Pension Scheme
* Give‑As‑You‑Earn (GAYE)
* Employee Referral Program
* CloudPay NOW
* Paid Volunteering days
* Marriage Leave
* Bereavement Leave
* Vacation Purchase Plan
CloudPay is committed to being an equal opportunities employer.
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