Salary: £28,000 - 32,000 per year Requirements: Previous experience working within a Managed Service Provider (MSP) – ideally 2 years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 administration and ideally Azure Good understanding of LAN/WAN networking and wireless technologies Strong troubleshooting and diagnostic skills Excellent communication skills and the ability to build relationships with clients A full UK driving licence is essential due to occasional client site visits Microsoft certifications such as MCSA or Azure Fundamentals (desirable) Educated to A-Level or above (desirable) Ability to pass an enhanced DBS check (desirable) Responsibilities: Delivering 1st and 2nd line technical support to a wide range of clients Installing, configuring, and testing hardware, software, and networking equipment Diagnosing and resolving hardware, software, and network issues Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating the helpdesk system with accurate fault logs and documentation Liaising with third-party suppliers and external contractors when required Supporting client IT projects, upgrades, and deployments Technologies: Azure Hardware Support LAN Microsoft 365 Network Windows Office 365 Cloud More: We are a respected IT services provider based in Canterbury, offering a full-time, office-based role with occasional travel to client sites across Kent and the South East. Our team consists of highly skilled professionals dedicated to providing exceptional support to around 100 clients across commercial and education sectors. We offer competitive salaries between £28,000 and £32,000 depending on experience, and we provide opportunities for personal and professional growth, allowing you to develop your technical skills in a supportive environment. last updated 10 week of 2026