Description
:
The Product Support Account Manager is responsible for driving revenue and profitability through strong account management, targeted sales activity, and exceptional customer service. Working closely with customers and internal stakeholders, you will deliver value through genuine Perkins parts, technical expertise, and tailored support solutions, building long‑term relationships and customer loyalty.
Responsibilities:
1. Manage and grow a portfolio of customer accounts
2. Drive parts and service sales performance and profitability
3. Develop Customer Support Agreements (CSAs)
4. Identify new, lapsed, and campaign opportunities
5. Act as the main point of contact for customers, resolving issues quickly
6. Collaborate across DiPerk, Perkins, and sales teams
7. Mentor and support Product Support Representatives (PSRs) where required.
8. Maintain awareness of competitor activity and emerging market trends, feeding insights back into the business.
Knowledge, Skills and Experience:
9. Relevant experience in a sales or account management role.
10. Proven track record of delivering revenue growth and managing key customer accounts.
11. Experience within the industrial, construction, power generation, or engineering sectors.
12. Technical understanding of engines or machinery (Perkins experience highly desirable).
13. Relevant qualification in sales, business management, or engineering (NVQ, BTEC, degree or equivalent).
14. Comfortable using CRM systems, sales databases, and Microsoft Office tools (Excel, Word, PowerPoint).
What We Offer:
In addition to a competitive salary, commission, car or car allowance, 25 days holiday, life insurance and up to 7% pension, you will benefit from:
15. Private health care
16. Comprehensive benefits
17. A dynamic and supportive work environment
18. Opportunities for professional growth and development
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.