An innovative technology consultancy is seeking an experiencedAmazon Connect Solutions Architectto design and deliver scalable, secure, and cost-efficient cloud-based contact centre solutions. The organisation specialises in leveraging modern technologies, including AI-driven capabilities, to help businesses optimise operations and enhance customer engagement.
Location:United Kingdom (Hybrid Manchester / Sheffield / London or Remote Flexibility)
Role Responsibilities
* Design and implement end-to-endAmazon Connectand cloud-based contact centre architectures
* Translate business requirements into scalable and secure technical solutions
* Collaborate with cross-functional teams to integrate systems and streamline processes
* Provide consulting expertise, engaging directly with stakeholders and clients
* Ensure solutions are aligned with best practices in security, performance, and cost optimisation
* Support the adoption of AI and automation technologies within contact centre environments
* Contribute to continuous improvement of architecture frameworks and delivery methodologies
Key Requirements