Salary: £23,000 - 43,000 per year Requirements: Has a keen interest in IT Demonstrates good interactive and communication skills Is well-organised and practical, with a logical, diagnostic approach to problem-solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Technologies: Hardware Support Network More: We are Sota Solutions, a market-leading IT solutions provider specializing in platform hosting, network infrastructure, data centre, and business continuity services for various enterprises and public sector organizations. With over 30 years of experience and a healthy turnover, we operate from a secure science park campus in Kent, equipped with two data centers and a disaster recovery suite. As part of our IT Apprenticeship program, youll gain hands-on experience alongside skilled team members, with ongoing support to boost your career in technology. Our working week is 37.5 hours, Monday to Friday, and we offer a range of benefits including pension, life assurance, income protection, and more. Join us and be part of the tech revolution! last updated 24 week of 2026