Job overview
We are looking for a highly motivated and well organised individual to join the Dermatology Secretarial Team at York Hospital.
This varied secretarial role will support Dermatology Consultants with communication, administrative and secretarial tasks.
The post holder will also provide key support to our patients, by assisting with their queries, concerns and engaging with the wider clinical team and other key stakeholders.
This is a varied and busy post, with duties and tasks also required to support other areas in the Dermatology Service.
Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.
Main duties of the job
Typing of clinics and general correspondence, complex diary management and provision of patient data. Dealing with correspondence from patients, GPs and other sources, including the scheduling of appointments, to ensure referral to treatment targets are met.
The successful candidate will have excellent communication skills, and relevant secretarial/admin experience. Together with proficient typing skills, particularly in audiotyping, and have experience of digital dictation. Knowledge of medical terminology would be advantageous.
To be successful in the post you must be well organised, able to prioritise your own workload in a fast-paced environment and work independently to meet strict deadlines.
We require an efficient and resilient team player who upholds the Trust Values and has a flexible approach to work, with a willingness to learn and meet the challenges of a fast-paced service.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
8. GCSE English Language, Grade C or above (or equivalent)
9. Word processing skills – Customer Service OCR III (or equivalent e.g., RSA III)
10. Typing skills - OCR III (or equivalent e.g., RSA III)
Desirable criteria
11. ECDL
Experience
Essential criteria
12. Minimum 2 years secretarial/administrative experience
13. Experience of using a variety of IT applications, including Microsoft Office
14. Experience of working under pressure and to tight deadlines for minimum 1 year
15. Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year
16. Good attention to detail and completion of tasks to deadlines
Desirable criteria
17. NHS Experience
Skills
Essential criteria
18. Ability to work under own initiative and judgement in dealing with non routine enquiries and situations (arising from contact with colleagues and/or patients and relatives).
19. Good organisational and time management skills
20. Excellent verbal and written communication skills with the ability to explain complex information to staff, patients and others as required
21. Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
22. Must be computer literate, including typing and advanced keyboard skills
Knowledge
Essential criteria
23. Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable criteria
24. Knowledge of medical terminology
Personal characteristics
Essential criteria
25. Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
26. Good telephone manner and the ability to deal sensitively with enquiries