Switchboard Operator
Contract: Healthcare
Location: Derby, DE22 3NE
Hours of work: 37.5
Working Pattern: 06:00-14:00 / 08:00-16:00 / 09:00-17:00 /14:00-22:00
Contract Type: Permanent
Hourly Rate: £12.71
We are seeking a highly motivated and professional individual to join our Central Communications Team at Royal Derby Hospital as a Switchboard Operator.
You will be working in a fast-paced and dynamic hospital environment, supporting the smooth day-to-day operation of a busy switchboard and front-of-house service.
The team handles approximately 3,000 calls per day via the switchboard and helpdesk, as well as assisting around 1,000 patients and visitors through the main hospital entrance.
This is a varied and vital role where you will rotate across three key service areas: Switchboard, Helpdesk, and Main Reception. You will play an essential part in ensuring effective communication across the hospital and providing a welcoming and supportive experience for patients, visitors, and staff.
The Role
1. Operate the hospital switchboard, handling a high volume of incoming and outgoing calls in a professional and efficient manner
2. Accurately transfer calls to appropriate departments, staff members, or services
3. Provide clear and helpful information to callers, including patients, relatives, and healthcare professionals
4. Support the helpdesk by responding to internal queries and logging requests where required
5. Assist patients and visitors at the main reception, offering directions and general assistance
6. Maintain confidentiality and handle sensitive information in line with hospital policies
7. Respond promptly to emergency and priority calls, following established procedures
About You
8. Excellent communication skills, both verbal and written
9. Strong customer service skills with a friendly and professional approach
10. Ability to remain calm and efficient in a busy, high-pressure environment
11. Good IT skills and confidence in using multiple systems
12. Strong organisational skills and attention to detail
13. Ability to work as part of a team as well as independently
14. Flexible approach to work and willingness to rotate across different service areas
15. Professional manner with a commitment to confidentiality
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.