Be part of
our guest experience as sales & events administrator at Another Place, The
Machrie
Are you a natural relationship builder
with a knack for converting potential into reality? Do you thrive on the
excitement of securing bookings and then seeing those plans grow into
unforgettable experiences? Do you want to be part of a growing lifestyle brand?
If you're ready to ignite your sales and events career and truly make
your mark in hospitality, then Another Place is calling.
We're not just a hotel group; we're a
collection of extraordinary destinations where guests come to truly live in
the moment, recharge, and create lasting memories. From the serene shores
of Ullswater in the Lake District to the wild beauty of Islay's Machrie, we
believe in experiences that are as inspiring as our surroundings. We're on a
mission to shake up traditional hotel activities, and that's where you, our
future sales & events administrator, come in for Another Place, The
Machrie.
Job description
This isn't just an admin role; it's a dynamic
position where your primary focus will be on converting enquiries into
confirmed bookings for our diverse calendar of corporate, golf tour operator
(GTO), and tour operators (TO) and well as events at the hotel. You'll then
manage the administrative process to ensure these sold experiences are
delivered flawlessly, creating exceptional experiences for our guests.
-----------------------------------
What you'll
do
This role places you at the very core of our
sales and events engine, where your efforts directly contribute to our success.
Your days will be dynamic and rewarding
* Drive sales & conversions: Your
main goal will be to convert enquiries from corporate clients, golf tour
operators (GTOs), and tour operators (TOs) into confirmed bookings.
This is where your sales flair truly shines!
* Contract management:
Efficiently prepare, send, and meticulously record all corporate, GTO, and
TO contracts, ensuring every booking is professionally secured.
* Prompt & professional communication: Be the first point of contact for all event-related and corporate
enquiries, managing a shared inbox and responding swiftly and engagingly by
phone and email.
* Event coordination & delivery: Play a key role in the coordination and seamless delivery of a
wide range of hotel and golf course events, including weddings, corporate
functions, tournaments, and private parties, ensuring what's sold is
delivered.
* Exceptional customer service:
Provide outstanding service to clients before, during, and after events to
foster strong relationships, nurture leads, and encourage crucial repeat
business.
* Client liaison: Work closely with
clients to gather all event requirements, update booking details, and
ensure clear, smooth communication throughout the planning process, from
initial sale to execution.
* Cross-departmental collaboration:
Coordinate effectively with internal departments (kitchen, housekeeping,
front desk, food and beverage, golf operations) to guarantee flawless
event execution.
* Documentation & scheduling:
Meticulously prepare and maintain all event documentation, including
function sheets and event schedules, ensuring accuracy post-booking.
* System management: Keep
our events calendar and booking system accurate and up-to-date, reflecting
all confirmed sales.
* Financial processing:
Handle invoices, deposits, and event-related financial records, ensuring
accurate billing at all times for sold events.
* Supplier management:
Liaise with external suppliers and make appropriate bookings to support
event requirements.
* On-site support:
Provide on-site coordination during events when required, ensuring smooth
execution aligned with client and guest expectations.
* Post-event analysis:
Compile post-event feedback and performance reports to drive continuous
improvement in our service and offerings, informing future sales
strategies.
* Administrative assistance:
Support general administration across our Another Place sites as
instructed by the General Manager.
* Travel to The Machrie: Be
available to visit The Machrie in Islay up to six times per year, for a
maximum of five days per visit, to support sales and events there.
-----------------------------------
What you bring
We're seeking someone who doesn't just do the
job, but lives and breathes a modern hospitality, excels at organisation and
sales, and champions the Another Place brand. If you have a proven track
record in sales conversion, coupled with unrivalled attention to detail,
exceptional organisational prowess, and a creative mind with a
finger firmly on the cultural pulse, you'll thrive here.
* Sales acumen: Demonstrated success
in converting enquiries into confirmed bookings, particularly within
events or corporate groups.
* Experience: Proven work experience
within an events and sales environment, with a strong background in
hospitality.
* Creativity: A truly creative mind
with a keen awareness of cultural trends, influencing event offerings.
* Communication: Excellent
communication, negotiation, and problem-solving skills – crucial for
closing deals and managing expectations.
* Time management:
Strong ability to manage your time effectively and prioritise tasks,
especially under pressure to meet sales targets.
* Attention to detail: A
high level of meticulousness in all aspects of your work, from contracts
to event execution.
* Initiative: The ability to work
independently, take ownership of your tasks, and proactively identify
sales opportunities.
* IT & admin skills:
Strong administrative and IT proficiency, including an understanding of
accounting and billing processes.
* Modern hospitality ethos: A
genuine belief in modern hospitality and the power of original events to
drive sales.
* Team spirit: You understand the
immense importance of building strong relationships with your teams,
partners, suppliers, and most importantly, our guests.
* Passion: A love for what you do and an enthusiasm
that inspires those around you.
-----------------------------------
What we offer
Working with us isn't just a career step; it's
an invitation to be part of something truly special. We offer a relaxed,
professional, and incredibly supportive environment where your personal and
professional growth is genuinely important to us.
* Inspiring workplace: A
relaxed, professional place to work in truly beautiful lakeside,
mountainous, or coastal locations.
* Career growth: Excellent career
prospects within our expanding organisation, with opportunities to develop
your sales and event management skills.
* Wellness benefits: Team
discounts on treatments in Swim Club.
* Social events: Engaging team social
events throughout the year.
* Dedicated support:
Access to our team assistance scheme – a confidential helpline for support
and advice on topics ranging from mental health to financial management.
* Exclusive hotel stays:
Special rates for you, your friends, and family to stay at all Another
Place hotels and Watergate Bay Hotel.
* Dining discounts:
Discounts for you, your friends, and family to eat at our restaurants.
General
* Full-time
permanent position. 40 hours a week
* Working
hours - Monday to Friday, 9am to 5.30pm with a degree of flexibility
* Some
weekend working required
* £25,480pa
* Predominantly
office-based working hours
* Our
central office is at The Hangar, Aerohub Business Park, St Mawgan, Newquay, TR8
4RZ. This role can be based at our central office or at either of our Another
Place hotels, The Lake on Ullswater and The Machrie on Islay.
* 28
days holiday and company benefits including discounted stays and restaurant
options
We're all about empowering our team to achieve
their goals. If you're ready to combine your sales prowess with a passion for
creating memorable experiences, then don't wait! Apply now and join us in
shaping the future of extraordinary hospitality.