We are recruiting on behalf of a luxury country house hotel and estate set within beautiful countryside on the outskirts of Berkhamsted, Hertfordshire. Our client is seeking an experienced and guest-focused Reception Team Leader to support the Front Office team in delivering a seamless, five-star arrival and departure experience. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced luxury environment and is passionate about delivering exceptional guest service while supporting and developing a front office team. Key Responsibilities Lead and support the Reception team to deliver exceptional guest service Oversee daily front office operations including check-in, check-out, and guest queries Ensure a smooth and efficient arrival and departure experience for all guests Handle guest feedback, requests, and service recovery in a professional manner Support with training, coaching, and development of team members Assist with rota planning, task allocation, and daily operational organisation Maintain accurate guest profiles and ensure system updates are completed Work closely with other departments to ensure seamless guest experience About You Previous experience in a Reception Supervisor or Front Office leadership role Strong background in luxury hospitality or five-star hotel environments Confident using hotel PMS systems (Opera or similar desirable) Excellent communication and interpersonal skills Calm, professional, and guest-focused under pressure Strong organisational skills with attention to detail A natural leader with a hands-on and supportive approach The Opportunity Our client is a highly regarded luxury country house estate known for its exceptional service standards and refined guest experience. This is an excellent opportunity to step into a leadership role within a supportive Front Office team in a prestigious hospitality environment