About The Role
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Right across infrastructure,theresa requirement to not onlymaintain, but also renew and reimagine. Whatever stageyoureat in your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun, and respectful environment where you are encouraged to thrive.
Whereyou'll beworking?
We help our clients safeguard the water supply, improve environmentalperformanceand manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Wereproblem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within ourclean water team safeguards the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing,maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
Want to be a part of it?
Whatyou'll bedoing?
You'llplay a critical in ensuring the smooth and efficient operation of company issued devices and applications used by field operatives.
You'llbe responsible formanaging and supporting all aspects of the device and app ecosystem, including onboarding and offboarding employees, ensuring compliance with all relevant policies and procedures, and providing technical support to end-user's.
You'llmanage the lifecycle of all company-issued devices (e.g., iPads, tablets).
60% of this role will be based out in the field and will cover the West and North whereyou'llmonitorand troubleshoot device and application performance issues.
You'llproactivelyidentifyand implement improvements to device and app functionality and user experience.
You'llprovide training to field operatives on the use of company-issued devices and applications and act as a primary point of contact for all technical inquiries related to devices and applications.
You'llmaintainan accurateand up-to-date inventory of all company-issued devices and reconcile device inventory with Welsh Water records whilst tracking and reporting on device damage and associated costs.
This is a12 monthFixed Term Contract.
Whatyoullbring?
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o Confident supporting users with mobile and desktop applications
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o Ability to guide non-technical users through app installation and day-to-day usage
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o Basic troubleshooting skills for common device and application issues
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o Good general computer literacy and experience using standard business software
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o Ability to travel to operational sites and provide face-to-face user support
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o Experience providing user training or onboarding support is desirable
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o Ability toidentifyissues requiring escalation to the IT Helpdesk
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o Have you got experience in using all Microsoft packages?
* Do you hold a valid UK driving licence?
Whatsin it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
* Contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employeeassistanceprogramme
* My Rewards portal, access to 1000s of retail discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
* Recommend a friend get rewarded for introducing people to us!
In addition, this role offers;
* 25 days annual leave plus bank holidays
* Discretionary bonus scheme
About us
We want to be an employer of choice anda great placeto work, attracting diverse and talented people, who join us and make a difference.Wereone of the Top 100 UK companies actively supporting and recruitingaveterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
* Wereresponsibleand go further for our people, clients,communitiesand the planet
* Wereopenandseeknew and better ways of exceeding expectations
* Weretogetherand as one team; the whole is greater than the sum of the parts
* Wereambitiousand embrace opportunity, to lead essential infrastructure services for life
Whetheryourea trainee, apprentice or graduate, or progressing through your career, our peoplebenefitfrom industry recognised programmes,trainingand development.
Itsan exceptional time to be a part of M Group.
Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. xsngvjr Some roles require drug and alcohol testing as part of induction and onboarding.
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