Job Overview
ROLE: Branch Supervisor
HOURS: 44 per week - Permanent role, 7:00am – 4:30pm, Monday to Friday, 8:00am – 12:00pm on a Saturday rota
SALARY: £28,740 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £33,540 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
What the Role Involves
We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.
Our Trade Branch Network roles offer a host of benefits. We are working hard to support your work/life balance in the following ways:
* We have a Christmas shutdown period
* We only work occasional Saturdays, on a rota basis
* We don't open our branches on Sundays
* Our branches close at 4:30pm during the week, we support your work/life balance
* We offer a FREE Healthcare plan for all our employees
* Exceptional monthly Branch Bonus and industry-leading induction and training programmes
* Excellent opportunities to grow with us, and progress your career
Responsibilities
* Hands-on leadership, work closely with the Branch Manager in day to day branch operations
* Provide exceptional customer service and support to new and existing customers
* Ensure excellence in customer service, operational standards and Branch sales targets are achieved
* Support the delivery of sales targets whilst developing and maintaining positive customer relationships
* Assist with the delivery of branch operations
* Provide support and assistance to Branch colleagues as required
* Support the Branch Manager to ensure team complete actions and activities on time, and in full
* Ensure Branch team compliance with Health and Safety, company policies and procedures
* Undertake stocktakes and audits
* Maintain maintenance records for Branch vehicles
* Conduct Branch housekeeping for front of house, warehousing and merchanting
What We Need From Our Branch Supervisors
* Passion and energy to deliver exceptional customer service and achieve business targets
* A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
* A commercial approach to drive sales and maximise margins, whilst ensuring customers are satisfied
* Good organisational skills, with ability to prioritise and use own initiative
* Confident IT user, with experience of MS Office and industry standard software (e.g., SAP)
* A full and valid driving licence is essential; an FLT licence could be advantageous
* Ability to cover for the Branch Manager when required
* Experience with stock takes could be advantageous
* Comfortable working in a small team and, on occasion, alone
* Experience within a similar role in a trade/builders merchant/retail, glazing or uPVC environment could be advantageous
What We Offer Our Branch Supervisors
* A very competitive basic salary
* An excellent monthly bonus scheme
* 25 days holiday, plus statutory holidays – normally 33 days in total each year
* Free Healthcare plan for all employees
* Enhanced Maternity and Paternity benefit
* Free Life Assurance Plan of 3x annual salary
* Christmas shutdown
* Option to join the Eurocell Share Save Scheme at discounted rates
* Company Pension Plan
* Employee discount on Eurocell products
* Discounts across many well-known online and high street retailers
* Training and career development opportunities
* Care First Employee Assistance Programme (24/7 confidential support)
* Colleague Referral Programme
* Excellent opportunities to grow with us, and progress your career
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Technology, Information and Internet
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