Grade: RCS J
Contract Type: Permanent (Full-Time)
Location: Manchester – M32
At DHL, we don't just move goods, we power global commerce. This role offers the opportunity to shape strategy, influence procurement decisions, and lead digital transformation initiatives, all while working within a high-performing, collaborative culture. If you're motivated by delivering measurable results, leading talented teams, and driving continuous improvement, this is your chance to make a real impact in a fast-paced, forward-thinking environment.
Step into a pivotal role with DHL Supply Chain as an Operations Manager – Fleet Services, where you'll drive performance, innovation, and efficiency at the heart of a national fleet operation. Leading the AMCoE Central Maintenance Control (CMC) and Central Rental Desk (CRD), you'll play a critical part in ensuring our fleet is safe, compliant, and operating at peak performance supporting world‑class logistics across the UK & Ireland.
Responsibilities
* Reviewing fleet‑wide performance across a 10,000‑asset operation, identifying trends, risks, and opportunities to reduce the cost of maintenance and damage spend.
* Leading and supporting multiple specialist teams including Call Handling, Technical, and Central Rental Desk operations.
* Managing supplier performance and hosting robust review meetings, challenging service delivery and negotiating improved commercial outcomes.
* Collaborating with senior internal stakeholders, including VP‑level engagement, to shape fleet strategy and resolve operational challenges.
* Leading strategic decisions on fleet investment, including buy‑vs‑lease analysis, vehicle extensions, and procurement planning.
* Driving continuous improvement and digital transformation across fleet services, enhancing efficiency through automation and smarter processes.
Qualifications
* Thrives in a senior, fast‑paced operational environment and is comfortable leading large‑scale, high‑value fleet operations.
* Has strong fleet and transport leadership experience, with a deep understanding of maintenance, rental, and fleet lifecycle management.
* Is highly commercially astute, with the ability to manage large budgets and make strategic financial decisions.
* Excels at influencing, negotiating, and building credibility with both suppliers and senior stakeholders.
* Is an engaging and capable leader who can manage, develop, and inspire multiple teams.
* Has strong analytical and presentation skills, with the ability to turn data into insight and communicate it effectively.
Benefits
* Access to the Company Car or Car Allowance scheme.
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
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