Venesky-Brown's client, a public sector organisation in Norfolk, is currently looking to recruit a Digital Health System Support Engineer until the 31st of March 2026 on a rate of £16.84/hour PAYE - working 37.5 hours per week. This role will be based in Norfolk.
Responsibilities:
- Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them
- Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.
- For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally.
- Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised
- For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service prov...