To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers to deliver in full, on time, every time.
Recognise the customers values and what is critical to quality in order for the customer to succeed and provide an environment and framework of service excellence in which these targets can be achieved.
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
Tasks and Qualifications:
Principal Accountabilities
1. To Manage the site team in day-to-day activities.
2. To lead from the front and manage customer expectations
3. To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
4. Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
5. Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
6. To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
7. Diagnosis of Mechanical faults and subsequent repairs
8. Compliance with Health & Safety legislation at all times
9. Ensure quality of output at all times
10. To accurately record all work undertaken
11. Involvement in continuous improvement and enhancement opportunities
12. Represent the company in a professional manner at all times and maintain customer relations
13. Adherence to the Quality processes and procedures as set out by the company
14. Fully interact with the customer in day to day activities
15. To fully embrace and ensure delivery of key staff processes:
16. Team and individual attendance
17. Staff discipline
18. Staff development identified through Staff Dialogue (appraisal)
19. Monitor and steer third party support contracts to ensure delivery of key service KPI’s
20. Be a path of escalation and control during breakdown situations.
Knowledge and qualifications
21. HNC/HND in Electrical / Mechanical Engineering (desirable)
22. IOSH managing safely/NEBOSH (desirable)
23. Experience in previously managing a team (essential)
24. Recognised Engineering Apprenticeship
25. A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
26. Understanding of control systems and problem solving techniques
27. Previous experience of working with various conveyor systems/automation environment
28. Excellent level of PC literacy
29. Outstanding communication skills
30. Understanding of preventive maintenance (PPM) principles and adept in using CMMS software
31. Working knowledge of FEM and BS standards governing the automated warehouse industry
32. Have a continuous improvement mentality