About the role Kinsmen Group is looking to recruit a senior leader to take up the reins of our Professional Services organization. With a current team of around 20, which continues to grow, we seek a strong, confident leader that has previous experience of leading professional services teams to create great outcomes for our customers. With a diverse portfolio of services and products that we provide to our customers, this is a challenging role that requires confidence and good decision-making skills, to ensure a continuous delivery process. It’s also a rewarding role – we have a great team of individuals, all committed to the success of our customers, and we all thrive on that success. What you'll do Team & Project Leadership Oversee and manage the professional services team, including consultants, trainers, and related staff. Ensure projects are delivered on time and within budget, with high quality outcomes. Client Relationship Management Build and maintain relationships with key clients, ensuring their needs are met and leading to high customer satisfaction and retention. Strategic Planning Develop and implement strategies for the professional services division to achieve business growth, including regular forecasting, annual planning, rate management and close monitoring of performance. Resource Management Ensure our resource pool is efficiently managed, allocated and utilized to maximize revenue generation, whilst maintaining high standards of delivery. Project Management Ensure project management provides the level of oversight and diligence required for successful project outcomes. At any time, we can have around 20-25 projects, all at different stages. Operational Management Manage resources, budgets, forecasts and the profit and loss (P&L) for the professional services organization. Internal Collaboration Work closely with other departments like sales, product development, and finance to ensure the services division is aligned with the company's overall strategy. Process Improvement Identify and address problems in existing processes to improve efficiency and effectiveness, and align to our ISO 9001 accreditation. Qualifications At least 10 years of experience in managerial position within professional services, consulting, or a related field. Experience with technical and non-technical projects, including large data migration projects. Previous experience of management of at least 15 people. Bachelor's degree in a relevant field such as business, management, or engineering. Strong leadership, communication, and team management skills. Ability to develop and execute long-term strategies. Clear understanding of budgeting, resource management, and profitability. Deep understanding of the industry and specific client needs to develop effective services. Previous experience in engineering-focused document or data management preferred. Kinsmen Group is proud to be an Equal Opportunity Employer.