OVERALL SUMMARY The purpose of this role is to provide personalised assistance and information to clients, staff and visitors at our London Head offices. Manage enquiries, offering recommendations, and ensuring a safe and positive experience. RESPONSIBILITIES Offering a warm and professional welcome to visitors and staff Building a network of local contacts to ensure high-quality recommendations for local facilities, services and attractions Assist in the coordination of client meetings Preparing and clearing meeting rooms for clients Acting as a first point of contact for queries and complaints Provide support to the Receptionist staff Liaising with security, housekeeping, cleaning and groundskeeping staff to ensure that safety, security and cleanliness standards are maintained Dealing with lost property and locating missing items Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings Overseeing deliveries and signing for packages when required Regulatory responsibilities ¦ Compliance/T&C Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies. WE WOULD LOVE TO HEAR FROM YOU IF: Excellent Communication and Interpersonal skills both written and verbal with a commitment to providing exceptional guest experience. Ability to multi-task and demonstrate a flexible approach to managing a fast-paced front of house role Previous experience working within a Front of House or concierge role would be desirable, and experience in customer-facing roles is essential. Willing to undertake training relevant to the role (i.e. Fire Warden, First Aid, DSE Assessment) Computer Literacy: proficiency in using Word, Excel, Outlook and Office Suites Proactive and enthusiastic approach to daily tasks and interactions Security awareness: understanding security protocols and procedures At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. LI-EM1 LI-SY1 LI-JJ1 The Company At TrinityBridge we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose, and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. We offer a wide range of inclusive benefits that provides our people with all the support they need to find a healthy balance in all aspects of their lives. We also invest in the growth of our people providing a sense of belonging and team spirit and the ability to thrive. We recruit people from all backgrounds and are open to discussing all types of flexible working options, helping our people to balance work and home life and make practical choices for wellbeing while delivering impact where it matters, all of which contributes to our exceptional client experience. We are committed to ensuring our recruitment process is accessible to everyone. We make adjustments for people who have a disability or long-term condition so, if you need a job description or application form in an alternative format, or would like to discuss the recruitment process with us, please get in touch at TalentAcquisition@trinitybridge.com. The Benefits Private medical Discounted health checks Stakeholder pension contribution Cycle to work scheme Gym discounts Purchase additional holiday Equal Opportunities As an employer, TrinityBridge is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employee’s or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs. Documents