FULL TIME - 37hrs Includes some early, late and weekend shifts Isle of Wight RSI Outreach supports adults, who have high support needs, histories of entrenched / repeat homelessness or who are rough sleeping, to find accommodation so they can regain stability, safety, and support. We work in partnership with the Council and housing associations to deliver intensive person-centred support and accommodation choices. Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive, one to one support to enable them to maintain their accommodation and achieve their goals. If you are passionate about working with individuals with complex needs and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps MAIN RESPONSIBILITIES To assess the needs of each client, helping to develop their individual support plan to achieve their goals To produce and regularly review comprehensive client-based risk assessments To manage a caseload of clients on a one-to-one basis, providing personalised, intensive support via assertive outreach to long-term rough sleepers in the local area To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients To work with individuals to create clear housing plans, and to support individuals to access support services around health and wellbeing, money, benefits and housing To engage and support rough sleepers on the street working alongside local health care teams To help keep clients safe by reducing their contact with police and emergency services To identify barriers to accessing maintain safe tenancies and prevent eviction To attend community meetings and presentations with managers to support additional funding To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers’ licence and access to a vehicle This role will require you to work flexibly across several sites This role will require you to work with clients on a one-to-one basis This role will require you to work nights and/or weekends This role will require you to lone work ESSENTIAL CRITERIA Strong communication skills, both verbal and written Clear verbal and written English Good keyboard skills for data inputting Good working knowledge of Microsoft Outlook, Excel and Word Confident and assertive manner Ability to self-motivate as you will work on your own Effective team working Ability to respond calmly to crisis Deal promptly with and effectively react to challenging situations Have an interest and genuine concern for homelessness and related issues DESIRABLE CRITERIA Experience of managing a caseload of clients Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of voluntary and statutory agencies, housing regulations and the benefits system Understanding of risk assessment and person-centred, outcomes-based delivery We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme Documents