Outpatients Assistant Administrator
The closing date is 29 January 2026
This is a new and exciting opportunity to join a newly created Women’s Health Outpatient Team who will provide key services within the patient pathway for Outpatient, daycase and inpatient activity. Our aim is to have a hardworking team to continually ensure that patient care is at the forefront of our service.
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service – and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Previous candidates need not apply
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of Women’s Health. Outpatients Assistant Administrators are the first part of the patients’ journey and it is essential that we deliver an extremely high level of customer service. This role involves registering GP referrals as they come in from the GP, booking the first appointment with the patient, speaking to patients with a positive, friendly, helpful attitude and making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointments. Outpatient Assistant Administrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.
Recording accurate and timely data is a vital part of this role and will support the delivery of national and trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. The post holder will be required to work across many IT systems to complete tasks. They will be dealing with women who are referred in on an 18wk pathway and also cancer pathway patients requiring urgent appointments.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.
Our vision is “great healthcare from great people”. Everything we do is guided by our values: “People feel cared for, safe, respected and confident that we are making a difference”.
Qualifications
* Basic numeracy & literacy.
* Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
* Has gained or is willing to work towards NVQ2.
Skills & Experience
* Ability to communicate clearly, both written and verbally.
* Use of email for updating calendar and appointments.
* Ability to multi-task.
* Excel – ability to set up spreadsheets and update reports.
* Ability to interact with colleagues and other stakeholders courteously.
* Good interpersonal skills.
* Accuracy – pays attention to detail.
* Ability to prioritise and organise own workload to meet set deadlines.
* Experience of working in a customer service environment.
* PAS knowledge.
* Able to multi-task in a fast‑paced environment>
Governance
* To adhere to Governance within the Trust to report as per Trust Guidelines.
* Knowledge of Datix reporting.
Personal & Professional Attributes
* Experience of or awareness of a range of work practices in an office setting and dealing with customers/patients – customer care.
* Experience of having been part of a team.Previous experience of working within a busy environment.
Other Requirements
* To be aware of and adhere to the Trust’s values and Behaviours.
* To be aware of and adhere to the Trust’s Vision, Mission and Values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Queen Elizabeth the Queen Mother Hospital
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