Overview
General Information
Salary £25,582
Working Pattern Full Time
Vacancy Approach External
Location Guildford
Region South East
Closing Date 01-Oct-2025
Post Type Fixed Term, Loan
Civil Service Grade AO
Number of jobs available 1
Reserve List 12 Months
Job ID 9997
Responsibilities
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
* Preparing papers and files for court, tribunals, hearings and meetings
* Creating and updating records on our in-house computer system and data input
* Resolving courts accurately, interpreting accurately the information required on a court file
* Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
* Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Skills and Experience
With a friendly and approachable manner, youll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Additional Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
This is a business-critical role requiring full time hours (Monday to Friday) but would also consider job share.
Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.
Recruitment Process and Selection
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Fixed term appointments (FTA) on promotion MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. When an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.
Loans/Detached Duty: The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process.
Working Arrangements & Further Information: The MoJ offers Hybrid Working arrangements with business need allowing. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building or a Justice Collaboration Centre or a Justice Satellite Office. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed accordingly.
Flexible working hours: The MoJ offers a flexible working system in many offices. Standard full-time hours are 37 per week. MoJ welcomes part-time, flexible and job-sharing patterns in accordance with the Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: 25 days on appointment, increasing to 30 days after five years of service. Part-time arrangements are pro-rata.
* Pension: Civil Service pension schemes options.
* Training: Extensive training and development opportunities.
* Networks: Employee networks for minority groups and allies.
* Support: Family-friendly policies, flexible benefits, childcare guidance, paid leave, and more.
Recruitment and Equality
The Civil Service Code sets out expected standards of behaviour. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We are a Disability Confident employer and provide reasonable adjustments during recruitment. For more information on applying for a role as a candidate with a disability or long-term condition, please consult the application guidance and contact the TBS Recruitment Enquiries Team.
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