The Workspace Ambassador is to embody and deliver our experience with energy, passion and presence to all guests on each of the floors of the new client site in Green Park. Reporting into the Workspace Lead, this vital fluid position which sets the tone of the flow of the user experience. The individual will need to be a strong team player, working well and supporting colleagues as well as confident to use their own initiative in a challenging customer-facing environment where a flexible approach is required coupled with the ability to provide strong and positive customer service.
The position is very customer facing and involves daily interaction with customers, employees and suppliers. A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function.
Vision
•A friendly and warm welcome providing all a personalised touch
•Delivery of an excellent customer journey that embodies effective working
•Leaders in the introduction of new technology actively providing support and help to users
•A dedicated team who provides solutions to all building user issues
•Prioritising proactivity whilst also acting in a responsive way to all issues.
•A team who understands what it is to be Three, living Threes values
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Key Responsibilities
vHave total ownership of designated floors and the surroundings areas to ensure the best work experience
vCollaborating with IT, maintenance, cleaning and other key departments to ensure timely reporting and closing out of tickets and jobs
vCarry out audits of the floors to ensure standards are met.
vWork with these teams to book in works at times suitable for client where minimal disruption and customer satisfaction are prioritised
vDevelop and maintain fantastic communication with key colleagues
vDaily management of meeting rooms ensuring general tidiness and working AV equipment
vProviding support at request to meetings to ensure smooth running for client
vManage stationery stock within the print areas
vConduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and think spaces
vTo be an ambassador for Three technology applications to support managing the floors as well as encouraging personnel to use daily
vSupport the Facilities team in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client’s guidelines
vReport health and safety hazards and raise tickets to both facilities and IT related Helpdesk
vGeneral manual handling
vEnsure all building communication is up to date and in line with company expectations and have relevant, in date information always displayed. Including, but not limited to, building notice boards, Clip frames, floor maps, and fire warden / first aid lists
vBecome a Moves and Changes liaison, provide portering and planning support when required
vManagement of the retained partner service.
vKey focus on Egencia and Kellys storage with development of reporting and key stats on a monthly basis
vProvide cover and assistance to other assigned floors when required
vAd hoc admin duties
vSupport the clear desk policy to ensure desk are hygienically cleaned
vTo be a champion and advocate for CBRE four key values, which serve as the foundation
vCompletion of yearly reviews for all team members ensuring development and improvement are key to each individual
vAct as fire marshal for floor ensuring safe evacuation
vTo complete all E Learning modules on time and with no manager escalation
vEnsure the teams training is up to date
vCarry out training of team of all H&S, technology and customer service skills identifying areas for improvement or learning to help develop a strong progressive team
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