Discipline:
Customer Experience & Support
Job type:
Fixed Term
Salary:
£29725
Job ref:
004922
Published:
8 minutes ago
Full time, 36 hours per week
Hybrid working - expected office days 1-2 days per week
Job Description - Employment Support Advisor
Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
* We Put Customers First in everything we do.
* We will Always Be Curious about how we can do better.
* We work together to Make It Happen.
Want to be part of our community? We're currently recruiting for an Employment Support Advisor to join our Employability team.
What you'll achieve in the role:
The overall purpose of this role is to coach, guide and enable all participants referred to the Work smart programme, to access employment, better paid work, or training
Key responsibilities include:
* Work with project participants to assess barriers to employment and devise a support plan to get them closer to the job market, into work, training or education.
* Work with colleagues and partners to ensure that all participants receive the necessary support to overcome their barriers to work, monitoring progress and outcomes against targets and milestones.
* Liaise with employers to identify volunteering, work placement opportunities, and provide support to host organisations to be able to provide safe working environment that meet the needs of project participants.
* Make referrals to specialist support providers where the project is unable to meet all needs of participants.
What you'll bring to Raven:
For this role, we are looking for someone with the following:
* Understanding needs of vulnerable or disadvantaged groups
* Experience of working with vulnerable or disadvantaged groups
* Experience in the support sector (Social housing, education, recruitment or similar)
* Effective verbal and written communication skills
* A full, clean driving licence
Please review the job description for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 16th October 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
* Competitive salaries
* Fantastic work/life balance with flexible working and generous leave entitlement
* Strong focus on learning and development, with opportunities to grow your skills and career
* Enhanced maternity, paternity, and adoption pay
* Funded health cash plan
* Extensive wellbeing support
* Voucher-based recognition scheme
* Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at or
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email, or phone us on