Job overview
Barts Health NHS Trust manages one of the largest operational estates in the NHS, supporting some of the busiest and most complex hospitals in the country. With a strong group model and embedded senior leadership teams at each site, we are committed to delivering safe, effective, and high-quality services that enable outstanding care across East London. The Business Support team plays a critical role in standardising administrative, financial and
workforce processes across all Soft FM services, ensuring consistency, accuracy and timely support for operational delivery.
We are now seeking an exceptional Business Support Officer (Band 6) to join this team at a pivotal stage. The postholder will provide a coordinated and analytical function across Soft FM, managing the Business Support Analyst and ensuring requests, reporting and documentation are prioritised and completed to high standards. This role is central to creating a consistent, professionalised approach to business support — managing workflows, coordinating projects and providing data and insight to inform decisions. The postholder will work closely with senior managers across all Soft FM services, including cleaning, catering, portering, waste, linen, reception and security, and will use tools such as Power BI, SharePoint and Oracle to improve efficiency, transparency and governance. This is an opportunity to make a lasting impact by bringing structure, consistency and clarity to the way administrative and business processes are delivered within Soft FM — freeing managers to focus on frontline delivery and patient experience. The post demands initiative, attention to detail and the ability to manage multiple priorities in a large and complex environment. You’ll need excellent communication skills, strong analytical
ability and a genuine interest in improving how services are managed and supported.
Main duties of the job
Key responsibilities
Provide high-level administrative and analytical support to senior Soft FM managers, ensuring progress, costs and outcomes are tracked against agreed plans and performance targets. Support delivery of projects and business initiatives through effective coordination of information, documentation and communication. Schedule activities, monitor progress and escalate issues as required. Assist with business cases, reports and investment proposals, ensuring data is accurate and clearly presented. Maintain systems, records and documentation, including risk, issue and lessons learned logs, ensuring version control via SharePoint or agreed platforms. Produce and analyse data to support service delivery, including reports and dashboards. Coordinate meetings, prepare materials, record actions and ensure follow-up. Support workforce administration, including tracking starters and leavers, maintaining ESR, Oracle and HealthRoster records, monitoring absence, appraisals and training compliance. Coordinate purchase orders and invoices, ensuring accurate coding and processing. Support FOI requests and Datix incidents, ensuring timely responses.
Governance and compliance
Ensure adherence to Trust policies, information governance and data security standards. Validate timesheets, escalate risks and support mitigation actions. Manage complaints appropriately, ensuring learning is captured.
Work flexibly across sites, maintaining professionalism, confidentiality and a commitment to WeCare values, supporting continuous improvement across the Soft FM Business Support function.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Experience
Essential criteria
1. Significant experience in a senior administrative or business support role within a large and complex organisation.
2. Experience of working with and supporting senior managers and directors.
3. Experience in supporting projects or service improvement initiatives.
4. Experience in gathering and analysing information to support business reports and recommendations.
5. Broad experience working across varied administrative and operational functions.
6. Experience in managing risk, issues, planning and administrative governance.
7. Ability to allocate and oversee work of others, providing direction and guidance.
8. Experience supporting business cases or writing reports using analytical data.
Desirable criteria
9. Experience in the NHS or healthcare sector.
10. Experience in a project or PMO environment.
11. Experience managing small teams or supervising staff.
Skills
Essential criteria
12. Able to make decisions and resolve issues independently within scope of the role.
13. Able to support senior managers in managing risks and progress monitoring.
14. Able to plan and prioritise multiple activities, balancing deadlines and changing demands.
15. Strong analytical and data management skills across multiple platforms.
16. Able to understand and coordinate processes across diverse Soft FM functions.
17. Excellent organisational skills and attention to detail.
18. Effective communicator with strong written, verbal and interpersonal skills.
19. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and digital collaboration tools such as SharePoint and Power BI.
20. Able to train and support colleagues in the use of new tools and processes.
21. Flexible, adaptable and able to think strategically and practically.
22. Strong problem-solving and reporting skills.
23. Effective team player with ability to work autonomously when required.
Desirable criteria
24. Experience using Oracle, ESR, and HealthRoster systems.
25. Proactive approach to learning and continuous improvement.
26. Experience producing impactful presentations or reports.
Knowledge
Essential criteria
27. Knowledge of change management principles and service improvement processes.
28. Knowledge of project coordination and reporting methodologies.
29. Understanding of compliance, assurance and performance monitoring frameworks.
30. Knowledge of business administration and information management best practice.
Desirable criteria
31. Knowledge of workforce and absence reporting methods such as Bradford scoring.
Qualifications
Essential criteria
32. Educated to degree level or equivalent experience.
Desirable criteria
33. Management or project-related qualification (e.g. PRINCE2, ILM).
34. Further study in business administration, data analysis or service management.
Other
Essential criteria
35. Excellent communication and relationship building skills with staff at all levels.
36. Ability to handle confidential and sensitive information appropriately.
37. Strong influencing and problem-solving abilities.
38. Commitment to professional development and to the Trust’s WeCare values.
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
39. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
40. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
41. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
42. English language: Applicants must demonstrate English proficiency at CEFR level B2 or higher.
43. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)