SALES ADVISER - MATERNITY COVER 10+ MONTHS
LOCATION: Cumbria Branch
REPORTS TO: Branch Manager UK Sales Manager
JOB PURPOSE STATEMENT: To work as part of a team to drive sales & profit whilst maintaining a high standard of customer service.
KEY RESPONSIBILITIES
* Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains
* Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
* Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
* Sourcing items from other suppliers when required
* Maintaining high standards of administration and customer service to achieve maximum profitability & service level
* To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues
* To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above to support the success and continuing performance of the department and company
* To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role
ESSENTIAL SKILLS
* Customer orientated with strong interpersonal skills
* Able to work using own initiative & unsupervised when required to do so
* The ability to work under pressure in a busy fast paced environment
* Ability to organise, prioritise, multitask, be flexible and meet deadlines
* Willingness to learn and be flexible
* Enthusiastic, driven and sales orientated
* Excellent communication skills, telephone manner and technique as well as good interpersonal skills
* Effective numeracy, literacy, and word processing skills
* Ability to work well with others and a team player
* The ability to handle confidential information in the appropriate manner
* Good IT skills. (Full training will be given on Great Plains software will be given to the right candidate)
* Good working knowledge of Microsoft Excel, Word and Outlook
* Willing to help with van deliveries to cover for holidays & driver absence
KNOWLEDGE
* Commercial awareness i.e.good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
* An interest in engineering & related products preferred
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