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Building Manager/Facilities Manager
Role Purpose
Manage the day-to-day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs, and client/tenant requirements, ensuring high standards of customer service and achievement of key performance indicators.
Role Specific Particulars
(Single Office Premises) The property is a large 101,227 sq ft premises located in the centre of Edinburgh. The successful candidate will lead a site team of four service partners and will be an essential asset to the property, colleagues, clients, and occupiers.
Key Responsibilities
Commercial
* Preparation, control, and monitoring of the service charge budget in accordance with the client's agreement and business timelines, in conjunction with the Senior Facilities Manager.
* Preparation of management reports to meet business needs.
Compliance
* Ensure health and safety compliance, including regular audits, fire drills, evacuations, and updates to emergency plans and site maps, with ongoing updates to Meridian (Health and Safety tool).
* Manage risk proactively and ensure insurance compliance onsite with public and statutory bodies as applicable.
* Develop and review an annual Crisis Management plan.
* Assist with external contract procurement alongside the Senior Facilities Manager and Procurement Department, ensuring adherence to company policies.
* Maintain all management information and records related to the site, such as asset registers, emergency plans, and plant testing.
* Liaise with local authorities as appropriate.
* Perform other duties as required by the business.
Customer Service and Quality
* Maintain the building's fabric externally and internally to a high standard, following the management contract and budgets, including scheduled maintenance and overseeing FM works on-site with contractors.
* Develop and sustain excellent occupier relationships, ensuring high service standards and attending tenant meetings.
* Regularly review contractor work to ensure contractual standards are met and maintained.
People Management
* Manage on-site CBREMS personnel, ensuring proper training and development.
* Conduct regular performance reviews and annual appraisals, setting SMART objectives.
Person Specification/Requirements
* Degree-level education or equivalent.
* Experience in facilities management of property or portfolios, including line management of personnel and contractors, and management of service agreements.
* Technical knowledge of premises management.
* Excellent customer service, interpersonal, and communication skills.
* Strong understanding of Health and Safety legislation and environmental protection requirements.
* Proficient in IT and industry-specific applications.
* Ability to work independently and under pressure.
* IOSH qualification; IWFM qualification is desirable.
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