Job Introduction
About the Role
Lounge Host at United Airlines LoungesTerminal 2 Heathrow Airport
You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full-time employment will be offered upon successful completion of the probation period and airport pass clearance.
We’re experience makers and food fanatics and we’re hiring !
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
Greet customers in a friendly and welcoming manner, always providing exceptional customer service to ensure that Service Standards and Procedures are always followed. To ensure that all displays front of house is replenished when required ensuring the unit always operates to a consistently high standard of food quality & presentation and to the agreed specifications. To greet and engage to passengers during service, should be able to multitask and can work well with others.
We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!
Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
Role Responsibility
* To be able to present the menu to customers and is familiar to all dishes.
* To ensure that Service Standards and Procedures are always followed.
* To ensure all counters are set up to the agreed standard and specification.
* To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
* To ensure timely and accurate delivery of orders
* To ensure the dining area is kept clean.
* To provide refills of water and other beverages
* To be able to accommodate customers’ needs and questions.
Additional Responsibilities
* To attend all location meetings as required.
* To show commitment to company values in all aspects of your role.
* To act as a positive ambassador for the business.
* To attend to any reasonable request made by the client or Sodexo Management.
* To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is always delivered.
* To follow objectives set by management and use the training given when necessary.
The Ideal Candidate
Essential
* Excellent customer service
* Previous experience working in a hospitality role
* The ability to prioritise and have an eye for detail
* Knowledge of food safety and COSHH (advantageous)
* Good communication skills – written and verbal
* The ability to demonstrate great team work
* The ability to follow instructions
Desirable
* Lounge experience
Package Description
* hours per week
* Starting from £ per hour
* Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off
* Early shift: 04:30–13:30
* Late shift: 13:15–22:15
* Permanent – Full Time (subject to successful probation and airport pass clearance)
* Extensive employee benefits, rewards, and recognition