Overview
Sole accountable manager for the Manchester Ground Handling operation. Responsible for all aspects of strategy, policy, and operational delivery at Manchester Airport for PrimeFlight Aviation, with a strong focus on safety and customer service performance through effective staff leadership.
Key duties include ensuring KPI delivery through efficient use of facilities, services and staff resources; driving business growth via workforce development and identifying opportunities for improvement; and collaborating with central finance and commercial teams to manage financial and labor budgets while controlling costs.
Maintain compliance with government legislation and PrimeFlight Group policies and procedures.
Responsibilities
* Plan, organise and direct operational activities at Manchester Airport.
* Take primary responsibility for staff performance and adherence to the Safety Management System.
* Maintain relationships with customers, ensuring proactive communication and problem solving to prioritise customer needs.
* Build relationships with airport stakeholders and suppliers to seek opportunities for new business.
* Ensure procedures and processes comply with current legislation and internal policies.
* Address internal and external audit findings within agreed timescales.
* Conduct safety tours, inspections and audits as required.
* Ensure reporting and investigation of accidents, incidents and near misses as per company policy.
* Hold ultimate accountability for breaches of regulatory frameworks applicable to the operation.
* Drive high performance and service levels for all customers; meet objectives related to productivity, cost control, profit, and business growth.
* Deliver SLAs, including punctuality and service quality, and assess processes and systems for improvements.
* Lead evaluation, selection, governance and implementation of new business or projects to optimise capital use and execution.
* Improve operating costs and efficiency; enhance passenger experience and airside services.
* Drive safety performance improvements and adoption of best practices.
* Support the Regional Manager in achieving annual goals for Manchester Airport, including finance, labor utilisation, customer scores and business improvement.
* Manage the operational resource plan, rosters, and GSE allocation; ensure day-to-day services are delivered on time and to scope and cost objectives.
* Provide vision, leadership and line management for PrimeFlight Aviation Services staff; maintain regular staff communications (e.g., town halls).
* Ensure staff training and competence, with accountability for performance and development of a talent pipeline to meet demand and budget needs.
* Ensure plant and equipment are serviced and fit for purpose; monitor third-party contractors as appropriate.
* Liaise with the airport authority to ensure compliance and maintain strong relationships; uphold PrimeFlight’s standing with the authority.
* Maintain a strong focus on regulatory compliance and customer service excellence.
Your Experience
* Ability to deal effectively with difficult people and resolve conflicts with a proactive leadership approach.
* Excellent communication skills and a professional, collaborative leadership style.
* Strong, inspirational leadership with the ability to prioritise and improve customer relationships.
* Ability to build and maintain relationships with internal and external colleagues and suppliers.
* Willingness to performance-manage and coach staff; effective written and verbal communication.
* Safety and service delivery focus; autonomous working capability; ability to interpret data and apply financial awareness.
* Ability to obtain an airport access pass; completion of A-Levels (or equivalent); experience in senior leadership/management (minimum 3+ years) and aviation (minimum 2+ years).
* Extensive experience leading teams in an airport environment; strong HR and Industrial Relations background; experience managing customer relationships and driving business growth.
* Proven ability to analyse Profit & Loss statements, conduct internal audits, and work with financial/ contractual documents (e.g., SGHAs).
* Formal managerial training and relevant Safety Management System or HSE qualifications; tertiary certification/qualification; project management or accounting qualifications.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Management
Industries
* Airlines and Aviation
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