We are looking for a Scheme Manager to join the team of an established organisition in the Birmingham area on a temporay long term basis, offeirng part time hours. You will act as a first point of contact between the company and their residents, developing professional and courteous relationships. Scheme Manager Temporary £17-19ph paid weekly via umbrella 5 hrs per week, 3 days per week (15 hours) Possibility of increasing to 20 hrs As a Scheme Manager, your duties will be: * To manage customer enquiries and feedback professionally and effectively, ensuring that residents queries are answered, and concerns are addressed sensitively, constructively and in a timely manner. * To supervise the general running and operation of the scheme, including overseeing on-site contractors and ensuring work is carried out to a high standard. * To maintain an up-to-date record of emergency or key support contacts for each resident, updating care alarm contact records * To carry out and record internal and external block inspections, ensuring that any compliance or maintenance issues are raised and resolved efficiently and to a high standard. * To work to achieve performance targets and identify any barriers to achieving these targets and agree remedial actions with your line manager. * To undertake appropriate safeguarding training, understanding types of abuse or neglect.. To make timely referrals and where there ...